Job Description

Operation Support
• Ad Hoc issue support (e.g. Logistic, MIS, Aftersales, BOH, Mall Operations)
• Communicate with store & different functions to improve store operation and efficiency
• Ongoing evaluation on store operation efficiency and seek for room for enhancement
Reports:
• Generating key reports for Thailand on a weekly/monthly/quarterly basis
Store Support• To monitor the levels of inventory and ensure that any requests for stationery are handled efficiently
• To pack and organize delivery of the stationery which has been requested from the stores once received from HQ
• Ordering of materials and supplies from APAC HQ
• To conduct store visits on a regular basis to determine what further support is needed
Uniform and Packaging
• To be fully trained and conversant with the packaging guidelines and ensure that store staff are utilizing the updated guidelines when
HQ release changes
• To conduct the uniform allocation for all new joiners within the region and upon the release of new season uniforms
• To conduct system write-offs for the allocated uniforms
• To check and pack returned uniforms for reallocation and recycle old uniforms as part of the second life project
• To share updated guidelines with stores when HQ release changes
Liaison with vendors
• To assist the Retail Operations Manager in monitoring the standard of work of vendors including contractors and collect feedback where
relevant
• To assist in negotiations for relevant market rates
• Budget tracking and compilation of information to facilitate the budgeting process
• To liaise and coordinate with contractors for store defects
• To engage store security where necessary
• To act as the liaison between the stores and MIS on urgent cases
• To conduct the declaration of invoices for custom clearance purposes
• Phone procurement
• Monthly billing review
• Training and launch support
• Handling the set up for newly joined staff members / data and client transfer
• Advocating and monitoring golden rules execution in store level
• Environment Report
• Sustainable Initiatives
Security & Safety
• CCTV, Bulgary Alarm, Shoppertrak system error or maintenance

Qualifications

• Bachelor Degree's Holder
• Strong background in retail operation (luxury or fast-fashion retail experience at least 5 years)
• Proactive approach and can-do attitude
• Good team player
• Structured and detail-oriented with good organizational and time management skills
• Confident communicator
• Good level of spoken and written English