Job Description

Our client is authorized automotive importer and distributor in Thailand. We seek a professional and mature candidate to fill the position of Service Manager
 
POSITION:        Service Manager
 

PURPOSE:
·        Create outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to customer care.
·        He/she must ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
 
ESSENTIAL DUTIES:
 
·        Ensure customer awareness of all products and services available by professional presentation and demonstration.
·        Professionally upsell additional products, services and repair work as appropriate to customers’ needs.
·        Promote and prospect the business as directed with confidence and commitment.
·        Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
·        Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
·        Advise on predicted completion times and collection arrangements.
·        Ensure proper qualification and total understanding of customer needs and requirements.
·        Satisfy customers’ needs through making additional products and services available to them.
·        Strive to delight customers in every aspect of their contact with the Service Departments
·        Initiate service documentation, job card production and update customer records and follow-up systems.
·        Record customer prospect details accurately and in accordance with Data Protection Acts.
·        Document all warranty work as per manufacturers’ requirements and dealership policy.
·        Update customer and vehicle history in dealer management system.
·        Inform and acquire a written approval from customer for tasks to be carried out on customer’s vehicle.

Qualifications

QUALIFICATIONS:
 
·        Experience in an automotive business.
·        Professional personal appearance.
·        Sufficient English skill
·        Good knowledge in Microsoft Office
·        Good knowledge with regards to manufacturer’s warranty work
·        Ability to sell incremental products and assess further sales opportunities.