Job Description

Your opportunity

• You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential.
  

How you will contribute

• Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
  
• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
  
• Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
  
• Attract, develop and retain talent by creating a positive work environment and a feedback culture
  
• Build customer database and maintain a good relationship with valuable customers and VIP
  

Qualifications

• Prior experience in retail and customer services industry with people & store operation management
  
• Inclusive leadership style and excellent organizational skills
  
• Adaptability, persuasiveness, risk-taking & dynamic
  
• High sensitivity to clients’ experiences and loyalty
  
• Good command of both spoken and written English and Chinese
  
• Good PC skills such as MS Office and other digital tools
  

Compensation & Benefits

Interested candidate, please feel free to contact us at 02-652-0772 or 065-951-5235 or e-mail: [email protected]