Job Description

 
BRAND
•       Be the role model of Brand Values, Brand Retail Philosophy, Brand’s image guidelines and ensure that the team is in line with them
 
 
 
 
 
 
 
 
 
 
 
 
TEAM
•       Promote and maintain a strong sense of team spirit
•       Lead and coach the team, ensuring that they have exceptional brand and product awareness
•       Identify individual and team training needs and communicate these to Training & Retail Manager
•       Ensures that the team receives training regularly in order to develop client service, product knowledge and selling skills
•       Individual performance review 1/month: One on One
•       Plan roster, staffing request, absences and time off in advance to provide appropriate store coverage
•       Participate and prepare for monthly team/office meetings
•       Hold morning information and motivational briefings in partnership with office management team
•          Coordinate the scheduling of inventories and cycle counts with stores (ASM, SP)
 
 
 
 
 
 
 
 
CLIENT
•       Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the House Brand
•       Support team in building and strengthening relationships with clients
•       Drive local clients network growth and increase their loyalty
•       Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) in order to retain actual clients and detect new high potential clients
•       Involvement in trunk show organisation and hosting of store events in cooperation with office team
•       Assist in facilitating solutions to client needs/issues
 
 
 
 
 
BUSINESS
•          Drive sales targets, KPI’S and client strategy
•       Analyse the business, identify anomalies and propose action plans to office management
•       Assign clear targets to each team member
•       Provide weekly reporting; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Manager & CRM Manager
 
 
 
 
 
 
MERCHANDISE
•       Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
•       Ensure the products replenishment and manage physical inventory of merchandise
•       Be responsible for developing and implementing strategies to maximise product performance by leveraging visual merchandising, clientelling training and team animation
•          Ensure product integrity through strict adherence to AS&Q guidelines
 
 
 
VM
•       Maintain the visual display of the products in accordance with VM and CELINE visual merchandising standards
•       Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies, procedures and business needs
 
 
STORE / BACK OFFICE
•       Proficient and accurate use of POS
•       Participate in all inventory, cycle counts and goods receptions
•       Ensure store functional maintenance
•          Respect stockroom guidelines

Qualifications

 
 
 
VALUES
•       Sincerity: spontaneity, being attentive and receptive to others; considerate honesty
•       Agility: ability to bounce ideas, inventive pragmatism; a taste for collective intelligence;
•       Focus: high standards and expertise, concentrating on the essential, a clear sense of objectives
 
 
 
 
 
 
 
TO BE / TO HAVE
•       Empathy: attentiveness and powers of observation, pleasure in customer contact;
•       Exemplary advisory abilities and your unconditional sense of customer service;
•       Energetic and unifying team spirit, motivating staff and creating an effective group dynamic
•       Driving team’s result
•       Business Acumen
•       Dealing with ambiguity
•       Good knowledge of CRM (Customer Relationship Management) tools
•       Expertise of the responsible department

Compensation & Benefits

• 65k-75k+ 30-35k +/- 30000-100000
  
• 5 Days working and 2 days off
  
• Grooming budget 1,000 B/m
  
• Health Insurance/ OPD & IPD etc.
  
• Annual Leave
  
• Variable Bonus
  
• Staff discount