Job Description

Company name:           Cavallino Motors Co., Ltd.
Title:                            Service Advisor
Working Day & Time:     5-6 days per week (every other Saturday) & 8.30am.-5.30pm.
Work location:               2124 New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10310 Thailand
https://www.google.com/maps/dir//2124+New+Petchaburi+Rd,+Bang+Kapi,+Huai+Khwang,+Bangkok+10310/@13.7457524,100.4953255,12z/data=!3m1!4b1!4m8!4m7!1m0!1m5!1m1!1s0x30e29e59b395502d:0xeeadc1ec2b1b2971!2m2!1d100.5777273!2d13.7457661?entry=ttu
Period:                          Permanent
Salary:                          Base 25-30k (Negotiation from your experience)
 
:: Job Details:

• Ensure customer awareness of all products and services available by professional presentation and demonstration.
  
• Professionally upsell additional products, services and repair work as appropriate to customers’ needs.
  
• Promote and prospect the business as directed with confidence and commitment.
  
• Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
  
• Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
  
• Advise on predicted completion times and collection arrangements.
  
• Ensure proper qualification and total understanding of customer needs and requirements.
  
• Satisfy customers’ needs through making additional products and services available to them.
  
• Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
  
• Strive to delight customers in every aspect of their contact with the Service Departments of Cavallino Services
  
• Initiate service documentation, job card production and update customer records and follow-up systems.
  
• Record customer prospect details accurately and in accordance with Data Protection Acts.
  
• Document all warranty work as per manufacturers’ requirements and dealership policy.
  
• Update customer and vehicle history in dealer management system.
  
• Inform and acquire a written approval from the customer for tasks to be carried out on the customer’s vehicle.
  
• Ensure all work has been carried out as detailed and charged for.
  
• Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
  
• Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.
  

 

Qualifications

:: qualification:

• Male 
  
• Vocational degrees or higher
  
• Ability to read and comprehend instructions and information.
  
• At least three years of experience in an automotive repair business.
  
• Some sales experience.
  
• Professional personal appearance.
  
• Sufficient English skill
  
• Good knowledge in Microsoft Office
  
• Good knowledge with regards to manufacturer’s warranty work
  
• Ability to sell incremental products and assess further sales opportunities.