Job Description

• Processes warranty claims on a timely basis for each franchise or distributor.
  
• Processes all warranty paperwork to ensure proper documentation.
  
• Verifies criteria required by factory or distributor.
  
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
  
• Resubmits all rejected claims promptly or receives authorization to write them off.
  
• Follows up on payment of outstanding claims.
  
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
  
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
  
• Files and maintains all service records as required by the warrantor.
  
• Keeps informed of all factory recalls and bulletins.
  
• Assists with body shop warranty claims as needed.
  

Qualifications

3-5 years of experience working in Warranty Admin