Job Description

KEY RESPONSIBILITIES

• eKYC (Electronic Know-Your-Customer) PROCESS SUPPORT
  
• Be a contact person to support boutique for eKYC process with clients; facilitate and ensure the process could run efficiently and complied with the anti-money laundering compliance.
  
• Ensure smooth client experience during eKYC process
  
• Verify the correctness of information gathered for eKYC process
  

 
AFTER SALES SERVICE SUPPORT (FOR THE ELIGIBLE BOUTIQUES)

• Provide excellent customer services to aftersales clients
  
• Gather client requests and issues to obtain the proper solutions for seamless service
  
• Ensure there’s a regular update and communicate with the boutique team for any update in client service related matters
  
• Keep track of aftersales cases in boutique and make sure all aftersales cases are being handled timely
  

 
OTHER BOUTIQUE SUPPORTS

• Support Boutique Office Executive to monitor and order any boutique store supplies such as stationary, cleaning supplies, beverage and snacks stock for clients, etc
  
• Be a secondary contact to support on any maintenance work with vendor and landlord
  
• Support Stock team for all stock transfer and management
  
• Assist Client Welcoming & Waiting Time Management when requested, including assist to be contact person to answering boutique phone
  
• Provide support for boutique sales
  

Qualifications

KEY COMPETENCIES

• Minimum Bachelor’s degree (any field)
  
• Have strong team spirit and good coordination skills
  
• Detailed oriented and diligent
  
• Maintain excellent communication in both English and Thai
  
• Provides excellent service and client focused
  
• Exercise flexibility and take the initiative to serve at the highest standard
  
• Good in computer literacy – MS Offices