Job Description

§  Ensure customer awareness of all products and services available by professional presentation and demonstration.
§  Professionally upsell additional products, services and repair work as appropriate to customers’ needs.
§  Promote and prospect the business as directed with confidence and commitment.
§  Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
§  Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
§  Advise on predicted completion times and collection arrangements.
§  Ensure proper qualification and total understanding of customer needs and requirements.
§  Satisfy customers’ needs through making additional products and services available to them.

Qualifications

• Male or female
  
• Vocational degrees or higher
  
• Ability to read and comprehend instructions and information.
  
• At least three years of experience in an automotive repair business.
  
• Some sales experience.
  
• Professional personal appearance.
  
• Sufficient English skill
  
• Good knowledge in Microsoft Office
  
• Good knowledge with regards to manufacturer’s warranty work