Job Description

Our client is one of the global players in the luxury market with a distribution network of more than 200 stores in the most exclusive shopping areas in the world.
 
 
Position: Client Advisor
 
 
Key Responsibilities:
 
·         Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities, in order to achieve store sales and profit targets as well as provide excellent service to customers.
·         Establish and develop relationship with existing clients and engage new customers to the brand.
·         Contribute to the store sales and service KPI achievements.
·         Deliver a unique shopping experience to the clients.
·         Perform all CRM 1 to 1 activity and after sales services.
·         Ensure store cleanliness is maintained at all times and products are displayed as per VM guidelines.
 
 
Perquisites
 
·         Good proficiency in English Language. Proficiency in Mandarin will be advantageous
·         Minimum 3 years’ experience in luxury retail brands. Prior experience in the luxury brand retail which specializes in Jewellery, Watches and Accessories will be highly advantageous 
·         Professional, polished and presentable outlook and disposition
·         Excellent interpersonal and communication skills
·         Ability to work in a dynamic sales environment which requires high level of engagement and drive to excel
 
 
Technical Specifications:
 
·         Knowledge of Luxury business
·         Selling Skills
·         Conversation Capability
·         Store procedures and process
·         CRM techniques and tools
·         Store operation applications (Beanstore, CRM, Sap)