Job Description

• Ensure customer awareness of all products and services available by professional presentation and demonstration.
• Professionally upsell additional products, services and repair work as appropriate to customers’ needs.
• Promote and prospect the business as directed with confidence and commitment.
• Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
• Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
• Advise on predicted completion times and collection arrangements.
• Ensure proper qualification and total understanding of customer needs and requirements.
• Satisfy customers’ needs through making additional products and services available to them.
• Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
• Strive to delight customers in every aspect of their contact with the Service Departments of Cavallino Services
• Initiate service documentation, job card production and update customer records and follow-up systems.
• Record customer prospect details accurately and in accordance with Data Protection Acts.
• Document all warranty work as per manufacturers’ requirements and dealership policy.
• Update customer and vehicle history in dealer management system.
• Inform and acquire a written approval from customer for tasks to be carried out on customer’s vehicle.
• Ensure all work has been carried out as detailed and charged for.
• Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
• Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.

Qualifications

• Male
• Bachelor degrees or higher
• Ability to read and comprehend instructions and information.
• At least three years of experience in an automotive repair business.
• Some sales experience.
• Professional personal appearance.
• Sufficient English skill
• Good knowledge in Microsoft Office
• Good knowledge with regards to manufacturer’s warranty work
• Ability to sell incremental products and assess further sales opportunities