Job Description

1.Event for Clients (All categories both Ladies and Men)
▪ Working closely with Regional CDM team, Local Retail team, Visual Merchandising,
PR, and Merchandising.
▪ Responsible for the collection launch events / activities.
▪ Responsible for the sales driven events / initiatives.
▪ Other special or ad-hoc initiatives to be assigned by the Country Manager / Regional
CDM.
▪ Contact suppliers to work on the event details and ensure it meets Dior standards.
2.CDM Coordination with Retail Team
Working closely with the Retail team to deliver the following tasks:
▪ Monitor Client Pyramid evolution
▪ Work with each boutique to improve business through CDM actions on below aspects:
- Client Recruitment
- Client Development
- Client Retention
▪ Initiate calling campaign
▪ Ensure training and good utilisation of CDM tools
▪ Mailing, catalogue
3.Gifting▪ Working closely with the Retail team and record required information in CDM database.
▪ Monitor Client treatment initiative
- Occasions, i.e, New year, Chinese New Year, Mid-Autumn
- Routine, i.e, Birthday
▪ Prepare and ensure the accuracy of Client lists for the different purposes.
▪ Sourcing for the local production and distribution.
▪ Receive feedback from the team for better improvement.
▪ Prepare the budget for gifting and relevant purpose.
4.Oversea Client Treatment (Trip)
Working closely with the Retail team, Regional CDM and Merchandising to
▪ Arrange the client’s trip.
▪ Monitor sales from the trip.
5.CDM Budget
Working closely with Finance to prepare the budget for annual CDM plans and activities
▪ Events
▪ Gifting
▪ Trips
6.Reports
▪ Analyse from the CDM database and prepare the required reports.
▪ Event reports (preparation, feedback)

Qualifications

▪ Bachelor’s degree or higher in any fields.
▪ Minimum 7 years’ experience in similar capacity.
▪ Experience in Luxury retail will be advantage.
▪ Excellent inter-personal and communication skills (both verbal & written)
▪ Good in Problem Analysis and Problem Solving.
▪ Excellent customer service.
▪ Attention to detail and accuracy.

Compensation & Benefits