Job Description

Job Summary & ResponsibilitiesSales Management

• To partner with Store Manager to monitor the sales performance and motivate the team to reach the sales target by taking necessary action plan.
• Improve the quality of sales by focusing on KPIs example conversion rate, UPT & SPT.
• Provide feedback on merchandises to ensure sufficient stock level and right merchandises in store.
• Provide daily, weekly and monthly reports for sales analysis in office and participate in monthly meeting.
• Provide market information e.g. Mall activities and competitors movement. 
• Participate in seasonal product training and conduct trainings to the sales team afterwards.  

• Responsible for monitoring the employee behaviors in stores.
• Enhance the staff customer service by daily coaching and follow up on mystery shoppers program result.
• To provide training /coaching in order to cultivate continuous learning environment.
• Develop the staff by identify their strength and weakness and execute the development plan.
• To keep staff align with business objectives and meet sales target. Operations Management
• Roster arrangement according to the instruction of company and match with the business needs.
• Stock management that ensure the stocks are in correct price and display correctly. 
• Minimize the stock loss and damage.
• Monitor the cashiering flow to make sure the transactions process is correct and efficient.
• Plan and execute stock take whenever necessary.
• Communicate with office team to ensure smooth operations in store. Customer Service/CRM 
• Act as an ambassador in serving the VIPs and regular customers especially during store event.
• Handle customer complaints whenever necessary.
• Monitor the store customer database to retain the loyal customers