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Customer Service (SAP)

STF-2495
Salary
25,000 - 35,000 THB
Location
Bangpoo
Job Type
Permanent
Experience Required
1 - 3 years
Job Function
Customer Service
Industry
Chemicals

Job Description

  • Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns, following-up on blocked orders, Letter of Credit handling, shipping and delivery tracking including following-up on shipping documents and dispatch to customers if required, coordinate with Logistics and / or 3rd party Logistics service providers on delivery arrangements to customers and communication with customers on all order management related matters.
  • Support Credit Management on billing and Accounts Receivable management such as monthly closing and billing correction, handling invoice discrepancies, monitoring customer payment schedule and following-up on overdue payment with customers or Sales persons, processing credit/debit notes and rebates, etc.
  • Coordinate Master Data maintenance by raising request to concerned department for new article creation and / or article extension in SAP, raising request for maintenance of ship-to-party and bank code in SAP customer master data.
  • Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints. (exclude quality problem)
  • Provide order status report and monitor customers’ order placement against sales forecast and communicate with Sales persons if orders are not within forecasts.
  • Support implementation of business rules related to customer order management process
  • Contribute to the order to cash organization in Asia Pacific by actively participating in and / or supporting various initiatives and projects with ideas for improvements.


Qualifications

  • Bachelor Degree in Business Administration or related field
  • Good interpersonal, problem solving skills as well as communication skills
  • Ability to communicate in both Thai and English Languages.
  • Computer literate and Good in SAP system
  • Strong service mind and customer responsiveness


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Need more information?

Pimcharnok M.
Tel : 02-652-0775
Email : [email protected]


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