Customer Service (SAP)
Sales and Delivery Order Management tasks including sales order creation,
processing changes and returns, following-up on blocked orders, Letter of
Credit handling, shipping and delivery tracking including following-up on
shipping documents and dispatch to customers if required, coordinate with Logistics
and / or 3rd party Logistics service providers on delivery arrangements to
customers and communication with customers on all order management related
Credit Management on billing and Accounts Receivable management such as monthly
closing and billing correction, handling invoice discrepancies, monitoring
customer payment schedule and following-up on overdue payment with customers or
Sales persons, processing credit/debit notes and rebates, etc.
Master Data maintenance by raising request to concerned department for new
article creation and / or article extension in SAP, raising request for
maintenance of ship-to-party and bank code in SAP customer master data.
customer complaints via Non-conformance Management (NCM) system (creating NCMs,
monitoring investigation and closure) and reporting on customer complaints.
(exclude quality problem)
order status report and monitor customers’ order placement against sales
forecast and communicate with Sales persons if orders are not within forecasts.
implementation of business rules related to customer order management process
to the order to cash organization in Asia Pacific by actively participating in
and / or supporting various initiatives and projects with ideas for
Degree in Business Administration or related field
interpersonal, problem solving skills as well as communication skills
to communicate in both Thai and English Languages.
literate and Good in SAP system
service mind and customer responsiveness
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Tel : 02-652-0775
Email : [email protected]
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