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Quality Assurance (Motor Insurance)

STF-2499
Salary
TBD
Location
Bangkok
Job Type
Permanent
Experience Required
N/A
Job Function
Audit
Industry
Insurance

Job Description

  • Review quality of work and performance of Sales Agents & Customer Service Reps through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.
  • Uses quality monitoring system to compile and track performance at team and individual level.
  • Conducts calibration sessions on calls for all products/programs with Call Center Management.
  • Provides actionable data to various internal support groups as needed.
  • Provides feedback to call center team leaders and managers.
  • Identify and recognize call center trends.
  • Document issues/concerns.
  • Creates and maintains standardized work flows and procedures. Provides recommendations for change and participates in analysis of work flows and procedures to improve accuracy/efficiency.
  • Prepares and analyzes internal and external quality reports for management staff review

Qualifications

  • Minimum of 1 year experience in Quality Assurance (QA) role
  • Teamwork, flexibility, reliability, and mentoring skills are required
  • Attention to detail and excellent follow up skills
  • Pleasant, friendly, professional manner, excellent verbal and written communication skills, including excellent listening, speech
  • Requires a positive attitude, ability to multi task, ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
  • Experience working in a fast paced environment and ability to multitask is required.


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Need more information?

Saravanee P.
Tel : 02-652-0775
Email : [email protected]


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