Your DREAM CAREER awaits

Service Advisor

STF-2507
Salary
TBD
Location
BKK
Job Type
Client Headcount
Experience Required
1 - 3 years
Job Function
Professional Services
Industry
Motor Vehicles

Job Description

POSITION TITLE: SERVICE ADVISOR
DEPARTMENT: AFTERSALES
REPORTS TO: AFTERSALES MANAGER

PURPOSE:
The Service Advisor must be able to create outstanding customer confidence in the service offered by Cavallino Services Co., Ltd. by ensuring a professional performance and exceptional commitment to customer care. He/she must ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.

ESSENTIAL DUTIES:§  Ensure customer awareness of all products and services available by professional presentation and demonstration.
§  Professionally upsell additional products, services and repair work as appropriate to customers’ needs.
§  Promote and prospect the business as directed with confidence and commitment.
§  Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
§  Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
§  Advise on predicted completion times and collection arrangements.
§  Ensure proper qualification and total understanding of customer needs and requirements.
§  Satisfy customers’ needs through making additional products and services available to them.
§  Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
§  Strive to delight customers in every aspect of their contact with the Service Departments of Cavallino Services
§  Initiate service documentation, job card production and update customer records and follow-up systems.
§  Record customer prospect details accurately and in accordance with Data Protection Acts.
§  Document all warranty work as per manufacturers’ requirements and dealership policy.
§  Update customer and vehicle history in dealer management system.
§  Inform and acquire a written approval from customer for tasks to be carried out on customer’s vehicle.
§  Ensure all work has been carried out as detailed and charged for.
§  Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
§  Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.
 

Qualifications

Male or female

  • Vocational degrees or higher
  • Ability to read and comprehend instructions and information.
  • At least three years of experience in an automotive repair business.
  • Some sales experience.
  • Professional personal appearance.
  • Sufficient English skill
  • Good knowledge in Microsoft Office
  • Good knowledge with regards to manufacturer’s warranty work
  • Ability to sell incremental products and assess further sales opportunities.


Compensation & Benefits

If you need more information, please feel free to contact us at 02-652-0772 or 065-951-5235 or e-mail: [email protected]


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Recruiter Admin
Tel : 02-652-0775
Email : [email protected]


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