- Provide technical
support to customers.
- Investigate and
troubleshoot customer issues and provide solutions to problems.
- Exceed customer
expectations by providing an outstanding customer experience.
collaborate with in-house support engineers and developers to produce creative
solutions and improve customer satisfaction.
- Contribute to the
global Red Hat knowledge management system.
- 2+ years of experience
working as a technical support or development engineer or other directly
related experience within an enterprise environment.
- Good understanding
of Linux and UNIX; Linux system administration experience including
installation, networking, firewall, security, clustering, web servers, and
databases using Linux is a plus.
troubleshooting and debugging skills and a passion for problem solving and
- First-rate customer
service skills; prior help desk experience or customer-focused experience is a
- Ability to
communicate clearly and effectively with customers that have various levels of
- Passion for
problem-solving and investigation and desire to learn about new technologies.
- Ability to
multi-task, prioritize, and work well under pressure.
- Bachelor's degree
or equivalent experience within the enterprise IT sector.
- Red Hat Certified
Engineer (RHCE) or other Linux certification is a big plus; RHCE must be earned
within 90 days of starting in the role.
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