Job Description

• Provide technical support to customers.
  
• Investigate and troubleshoot customer issues and provide solutions to problems.
  
• Exceed customer expectations by providing an outstanding customer experience.
  
• Regularly collaborate with in-house support engineers and developers to produce creative solutions and improve customer satisfaction.
  
• Contribute to the global Red Hat knowledge management system.
  

Qualifications

• 2+ years of experience working as a technical support or development engineer or other directly related experience within an enterprise environment.
  
• Good understanding of Linux and UNIX; Linux system administration experience including installation, networking, firewall, security, clustering, web servers, and databases using Linux is a plus.
  
• Outstanding troubleshooting and debugging skills and a passion for problem solving and investigation.
  
• First-rate customer service skills; prior help desk experience or customer-focused experience is a plus.
  
• Ability to communicate clearly and effectively with customers that have various levels of technical expertise.
  
• Passion for problem-solving and investigation and desire to learn about new technologies.
  
• Ability to multi-task, prioritize, and work well under pressure.
  
• Bachelor's degree or equivalent experience within the enterprise IT sector.
  
• Red Hat Certified Engineer (RHCE) or other Linux certification is a big plus; RHCE must be earned within 90 days of starting in the role.