Job Description
MISSION:
o Staff
Management
o Inventory
Management
o Housekeeping
o Sales
Management
- Operate the store through superior
customer service, sales management, professional selling and effective
staff management.
- Manage Company business on a day to
day basis to increase sales and improve results through creative and
effective use of all resources, including effective leadership and
merchandise assortment.
RESPONSIBILITIES
Staff Management
o Hire,
evaluate, train, position and discipline the staff in a manner consistent with Company
policies to reflect business strategy and meet sales goals.
o Motivate
staff to achieve sales goals.
o Encourage
and support the individual development of staff and communicate to Retail
Manager staff suggestions and needs; encourage exchange of ideas.
o Promote
and maintain harmonious staff relations.
o Develop
a standard training program for all new employees and implement a yearly
training program for all existing employees.
o Determine
the needs for coverage and define scheduling.
Inventory Management
o Ensure
proper inventory mix matching to market needs.
o Review
merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to
reflect sales, buying trends and customer demands.
o Present
merchandise in a manner consistent with Company standards, in order to maximize
sales and merchandise turn.
o Instruct
and supervise staff in the correct execution of all Company operating
procedures, including merchandise receipt, pricing, counts and sales.
Sales Management
o Uphold
excellent quality, in conjunction with efficient and friendly customer
service. Monitor staff performance to
ensure that excellent customer service is maintained.
o Aim to
exceed customer expectations of Company services and products, thereby ensuring
high customer satisfaction at all times.
o Establish
and implement action plans in cooperation with the Retail Manager, to develop
sales for each product category and clientele. (local and tourist)
o Be
aware of local trading environment and its impact on our sales, including
competitors’ trading activities.
Housekeeping
o Implement
and follow proper visual presentation guidelines to project the Company image
and benefit sales through presentation.
o Make
timely window and interior display changes pro-actively to feature various new
items and create excitement.
o Maintain
the highest standard of housekeeping both on and off the sales floor at all
times.
Administrative Management
o Oversee
all facets of store operation including payroll, billing, daily reconciliation
reports, bank statements and sales reports to head office and Retail Manager.
o Take
necessary actions to effectively control costs and ensure efficient operation
in store.
o Implement
group internal procedures and shrinkage control guidelines to prevent stock
discrepancies.
o Implement
and support all security measures.
Communication and Reporting
o Inform
Retail Manager of decisions and procedures relating to business issues made at
the store level.
o Obtain
approval prior to implementation of new programs or procedures.
o Provide
clear and informative business review.
OTHER DUTIES
o Perform
other duties as required.
Qualifications