Team Manager (Bangkok)
“Whoever you are, whatever the purpose
of your visit, I will cherish our time together. I will dare to discover who
you are and encourage you to be true to yourself. You will trust me as your
personal advisor. We will build a genuine relationship over time. Every time
you come to The Brand, you will leave feeling enriched”
As a Team Manager, you will be an ambassador of the Brand. You will take
ownership to lead and coach your team, build Client relationship, proactively
foster the achievement of sales goals and ensure that the highest level of
Client experience is delivered. You will be responsible to recruit and build
highly motivated teams, develop them to the next level and secure succession
plans. You will represent the Brand values and demonstrate the Brand attitudes
toward Clients and team members.
Optional: be the point of reference on a
product category in the store.
achievement of team targets on monthly and annual basis
Management and Development
- Ensure your
team delivers the Brand Promise to every client, through demonstrating and
modeling the 4 Brand Attitudes. Support them with consistent coaching,
identify their development and training needs, partner with the Field Coach
Trainer to tailor individual action plans.
recruit and develop talents, secure succession plans in collaboration with
the Store Manager
individual and team goals: proactively assess and manage performance
- Manage and
motivate the team to drive business: create a positive and harmonious work
environment, foster cooperation within the team and between managers.
and Business Development
- Support the
team in building long term Client relationship, leveraging the different
- Establish a
Client-centric mindset in store to ensure the highest level of Client
experience and proactively handle Client-related situations.
and inspire the team on corporate strategy and relevant business information
(animate morning briefings, training)
provide the Country office with product recommendations and qualitative
feedback based on local knowledge about the market and Client needs,
leveraging expertise and knowledge within the team.
- Put in place
action plans to boost business and maximize product performance,
leveraging visual merchandising, clienteling training and team animation.
and Floor Management
- Act as a
role model demonstrating sale leadership to the team, support them with their
own sales, foster cross-selling and Client repurchase.
- Build and
develop own Client portfolio
business opportunities are maximized through efficient sales floor
management, being a visible presence and support and ensuring the Brand
Promise standards are achieved.
Champion a Product Category
- Be the
store point of reference to the Country Merchandising team, providing them
with feedback (product performance, quality, Client related information,
local market, competitors, trends, missing opportunities…) leveraging the
Expert Advisors’ knowledge
- Support the
product category business, convey enthusiasm and passion via team
animations, morning briefing, share information and mentoring, improve
operations, define and implement action plans to drive sales.
policies, Brand standards and grooming guidelines are communicated and
Operations team in inventory management.
Store Manager in staff planning (workforce management)
ATTITUDES & SKILLS
- Role Model
/ Coach on the 4 Brand Attitudes: Curiosity, Empathy, Agility, Commercial
- Passion for
Skills / Leadership / Responsibility & Ownership / Interpersonal
Skills / Professional Attitude
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Need more information?
Tel : 02-652-0775
Email : [email protected]
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