Your DREAM CAREER awaits

Service Advisor

STF-2613
Salary
TBD
Location
Bangkok
Job Type
Client Headcount
Experience Required
3 - 5 years
Job Function
Customer Service
Industry
Automotive

Job Description

POSITION TITLE: SERVICE ADVISOR
DEPARTMENT: AFTERSALES
REPORTS TO: AFTERSALES MANAGER

PURPOSE:
The Service Advisor must be able to create outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to customer care. He/she must ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.

ESSENTIAL DUTIES:§  Ensure customer awareness of all products and services available by professional presentation and demonstration.
§  Professionally upsell additional products, services and repair work as appropriate to customers’ needs.
§  Promote and prospect the business as directed with confidence and commitment.
§  Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
§  Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
§  Advise on predicted completion times and collection arrangements.
§  Ensure proper qualification and total understanding of customer needs and requirements.
§  Satisfy customers’ needs through making additional products and services available to them.
§  Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
§  Strive to delight customers in every aspect of their contact with the Service Departments of Cavallino Services
§  Initiate service documentation, job card production and update customer records and follow-up systems.
§  Record customer prospect details accurately and in accordance with Data Protection Acts.
§  Document all warranty work as per manufacturers’ requirements and dealership policy.
§  Update customer and vehicle history in dealer management system.
§  Inform and acquire a written approval from customer for tasks to be carried out on customer’s vehicle.
§  Ensure all work has been carried out as detailed and charged for.
§  Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
§  Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.

Qualifications

Male or female
Vocational degrees or higher
Ability to read and comprehend instructions and information.
At least three years of experience in an automotive repair business.
Some sales experience.
Professional personal appearance.
Sufficient English skill
Good knowledge in Microsoft Office
Good knowledge with regards to manufacturer’s warranty work
Ability to sell incremental products and assess further sales opportunities.


Compensation & Benefits

Interested candidate, please feel free to submit your updated resume by click apply botton or e-mail to us at [email protected] 

For more information, please feel free to K.Bank, Tel: 02-637-9320 or 065-951-5235 or e-mail: [email protected]

Have account with us?

LOGIN TO APPLY
OR
DROP RESUME

Using our quick apply feature


Need more information?

Recruiter Admin
Tel : 02-652-0775
Email : [email protected]


Share this job