Your DREAM CAREER awaits
Job Description
POSITION TITLE: SERVICE ADVISOR
DEPARTMENT: AFTERSALES
REPORTS TO: AFTERSALES MANAGER
PURPOSE:
The Service Advisor must be able to create
outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to
customer care. He/she must ensure the highest standard of courtesy and
integrity when interacting with customers and members of the public.
ESSENTIAL DUTIES:§ Ensure customer awareness of all products and services available
by professional presentation and demonstration.
§ Professionally upsell additional products, services and repair
work as appropriate to customers’ needs.
§ Promote and prospect the business as directed with confidence and
commitment.
§ Seek to obtain referrals for other car owners in customers’
families and among friends and associates.
§ Advise customers of precise and where appropriate, estimated costs
of repairs and work to be undertaken.
§ Advise on predicted completion times and collection arrangements.
§ Ensure proper qualification and total understanding of customer
needs and requirements.
§ Satisfy customers’ needs through making additional products and
services available to them.
§ Communicate effectively both in person and by telephone so as to
keep all customers fully advised as to the progress of repairs and services.
§ Strive to delight customers in every aspect of their contact with
the Service Departments of Cavallino Services
§ Initiate service documentation, job card production and update
customer records and follow-up systems.
§ Record customer prospect details accurately and in accordance with
Data Protection Acts.
§ Document all warranty work as per manufacturers’ requirements and
dealership policy.
§ Update customer and vehicle history in dealer management system.
§ Inform and acquire a written approval from customer for tasks to
be carried out on customer’s vehicle.
§ Ensure all work has been carried out as detailed and charged for.
§ Ensure all cash sales are charged and money collected on
completion of work. In the event of cash not being collected, liaise with
Service/ Aftersales Manager to obtain authority to release vehicles.
§ Exercise diligence in the identification of forged banknotes and
other fraudulent methods of payment.
Qualifications
Male
or female
Vocational
degrees or higher
Ability
to read and comprehend instructions and information.
At
least three years of experience in an automotive repair business.
Some
sales experience.
Professional
personal appearance.
Sufficient
English skill
Good
knowledge in Microsoft Office
Good
knowledge with regards to manufacturer’s warranty work
Ability to sell incremental products and
assess further sales opportunities.
Compensation & Benefits
Interested candidate, please feel free to submit your updated resume by click apply botton or e-mail to us at [email protected]
For more information, please feel free to K.Bank, Tel: 02-637-9320 or 065-951-5235 or e-mail: [email protected]