Job Description

Job title: Sales Associate

Report to: Store Manager

Job purpose:

• Build relationship with customers and maximize sales opportunity, whilst maintain store in terms of image, product and operations, and deliver the Brand customer experience.
  

Job responsibilities:

Business Development

• Achieve individual objectives and contribute to the achievement of store objectives.
  
• Strive to always increase brand and product knowledge.
  
• Master selling skills to satisfy customer needs.
  
• Take action to maximize the sales opportunity on all categories.
  

Client Management

• Ensure superlative customer service standards, in order to meet customer expectations.
  
• Act as brand ambassador to build relationships with new customers and VIP clientele.
  
• Deliver the ultimate Brand experience to increase customer loyalty.
  
• Solve customer complaints in a professional and positive manner, always offering follow up.
  

CRM

• Capture customer data all the time.
  
• Proactively take possible actions to maintain a long term relationship with customers.
  
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.
  

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
  
• Remain in compliance with operational and company policies and procedures.
  
• Ensure store presentation and visual merchandising standards are maintained according to company directives.
  

Qualifications

• 2 to 3 years’ experience in retail – luxury experience preferred.
  
• Good computer skills, include operation of retail sales system, Word, Excel and email.
  
• Strong relationship skills and ability to maintain long-term with clients and community, understand the needs and changes of the market.
  
• Strong team working and relationship skills.
  
• Organization and problem solving skills.
  
• Strong verbal communication skills.
  
• A positive, outgoing, high energy personality, is able to thrive within a high paced environment and being multi-tasking.
  

Interested candidate, please contact us at 02-637-9320 or 081-939-3925