Store Manager (Siam Paragon)
STF-2550
Job Description
Position Overview:
- Will effectively lead, develop and support
the sales team members of a store to meet and/or exceed sales plans and
profitability targets.
- Is a dynamic, attentive and inspiring
leader who has mastered relationship building with internal and external
clients; someone that could be called a mentor, a teammate, a coach, while
setting expectations for unsurpassed customer service.
- Is the sales leader, an individual that
locally builds a climate of Experience and client development by
maximizing the performance of motivated, innovative, enthusiastic and
engaged employees who are sales plan achievers.
Job Description:
Achieve and/or Exceed Store
Sales Plan:
- Drive Self and sales team to consistently
exceed sales results;
- Create, communicate, and execute a vision
for the sales team;
- Model and coach selling behaviors to ensure
effective closing of potential sales opportunities: Engage, Discover,
Present, Resolve, Close and Develop;
- Manage and ensure that revenue for
after-sales orders is captured and charged accordingly;
- Ensure an accurate, timely alignment of
sales associate’s actions to corporate directives.
Clienteling/Service Excellence:
- Lead and champion team on executing
consistent and superior sales and service delivery to increase and retain
customer loyalty;
- Capture meaningful customer data for the
purposes of connecting with the client, building relationships, and
personalizing future client development opportunities;
- Execute proactive strategic outreach with
the goal of positioning and realizing future sales opportunities and
exceeding customer expectations;
- Manage current Customer base by cultivating
new relationships and migrating existing customers at higher levels;
- Support key Company, Regional, and Local
events - and product launches – with strategic client attendance and sales
results;
- Model, coach and hold staff accountable for
providing a luxury experience in all customer interactions.
- Model luxury customer experience behaviors
and amenity resource allocation;
- Regularly and effectively use the coaching
tools to provide a consistent luxury experience.
Talent Management:
- Regularly encourage and develop Sales Associate
through coaching to the Sales Interaction Observations; Ensure all sales associate
are observed at least once per week.
- Motivate and inspire Sales Associate
through effective use of the performance management process, recognition,
regular coaching and enthusiastic communication;
- Solicit and seek feedback from sales associate
that enhance the business/increase sales;
- Responsible for creating and maintaining an
aligned and positive work environment amongst all store employees;
- Attract and recruit a high performing sales
team including developing relationships with top talent at competitors;
- Develop and execute action plans based on
2014 employee survey results;
- Manage the allocation of sales professional
resources (scheduling) effectively to drive sales.
Qualifications
- Minimum of three years of Sales management
experience in retail or luxury retail or relevant customer related
experience (i.e. hospitality).
- Proven track record in sales generation and
managing the achievement of sales results.
- Flexibility to work in various roles based
on business needs (i.e. on the sales floor, operations, etc).
- Flexibility to work non-traditional hours,
including days, nights, weekends and holidays.
- Strong verbal and written communication
skills.
- Superior communication and interpersonal
skills using positive leadership models.
- Proven ability and desire to work in a
fast-paced, changing environment.
- Proficiency with Microsoft Office, Word,
Excel, Outlook, Visio, Power Point, Client tracking systems and Point of
Sales (POS) system.
- Ability to present business strategy to
audiences utilizing current technology with strong professional presentation
skills.
- Through professional presence and
behaviors, ability to inspire trust, integrity, influence client and staff
members.
- Dynamic team player with ability to
positively motivate staff and network locally and regionally to build
relationships.
- Must have authorization to work Thailand.